Enterprise
Despite being a highly successful restaurant, Bar B Q Plaza faced significant customer experience issues in 2022. Customers complained about three main problems: difficulty getting staff attention to order food, long payment wait times, and inaccurate promotion calculations due to complex offers.
Meanwhile, post-COVID staff shortages made it challenging to hire and train quality team members to serve customers effectively.
Hato OS streamlined operations through:
Seamless Ordering: Customers can now order, pay, and access after-sale services—like receipts, feedback forms, and vouchers—completely on their own.
Enhanced Membership Experience: Digital integration elevated the membership experience in several ways:
Customers can share coupons at the table for maximum benefits
Membership benefits are clearly displayed during checkout
Vouchers purchased from Lazada work seamlessly in Hato OS
AI Upselling: Customers can "complete their meal" by discovering what's missing through:
An upselling interface in their LINE app
Staff recommendations powered by customer preference data, helping them suggest the right items
